Privacy Policy.

Privacy Policy

Effective Date: 3 September 2026

MedElevate Digital (“MedElevate”, “we”, “us” or “our”) respects the privacy of individuals who visit our website, communicate with us, or enquire about our services.

This Privacy Policy explains how we may collect, use, store, disclose and protect personal information in connection with our website, communications and services.

MedElevate Digital is a healthcare public relations, media engagement and digital communications firm registered in Chhattisgarh, India, providing services to clients and stakeholders across India.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

We may collect personal information that you voluntarily provide when contacting us, submitting an enquiry, requesting a consultation or proposal, or otherwise communicating with MedElevate Digital.

This may include:

• name;
• email address;
• telephone number;
• organisation, hospital, healthcare institution or company name;
• professional designation;
• nature of enquiry or service requirement;
• information contained in messages or correspondence submitted to us; and
• other information that you voluntarily choose to provide.

We may also receive limited technical information associated with use of our website, such as browser type, device type, IP address, referring pages and basic website usage information, where collected through our hosting, security or analytics infrastructure.

2. Purpose of Processing

Information provided to MedElevate Digital may be used for legitimate business purposes including:

• responding to enquiries and consultation requests;
• communicating regarding our services;
• preparing proposals or discussing potential engagements;
• providing healthcare PR, media engagement, communications and related services;
• managing client and professional relationships;
• responding to media, partnership or collaboration enquiries;
• maintaining the security and functionality of our website;
• preventing spam, misuse or fraudulent submissions;
• maintaining appropriate business and communication records; and
• complying with applicable legal or regulatory requirements.

We will not intentionally use personal information for purposes materially unrelated to those for which it was provided without an appropriate basis for doing so.

3. Healthcare and Patient Information

MedElevate Digital provides communications and public-relations services and does not provide medical diagnosis, treatment or clinical advice through this website.

Visitors should not submit confidential patient records, medical records, diagnostic reports or other sensitive health information through the general website enquiry form unless specifically requested through an appropriate authorised channel.

Where healthcare-related information is provided to MedElevate in connection with a professional engagement, its use will be subject to the applicable engagement, authorisation, confidentiality requirements and applicable law.

4. Contact Forms and Email Communications

Information submitted through our website contact form is transmitted through our website infrastructure and delivered to authorised MedElevate Digital email accounts.

Depending upon the nature of an enquiry, communications may be routed internally to the appropriate MedElevate contact address, including general, sales, media or partnership communications.

We use third-party technology providers for website hosting, transactional email delivery and business email services. Such providers may process limited information as necessary to provide their respective services.

5. Disclosure of Information

MedElevate Digital does not sell or rent personal information.

Information may be disclosed where reasonably necessary:

• to service providers supporting our website, communications or business operations;
• to professional advisers where required;
• to comply with applicable law, legal process or lawful governmental requests;
• to protect our legal rights, systems or users; or
• where disclosure is otherwise authorised by the individual concerned.

Where third-party service providers process information on our behalf, we endeavour to use reputable providers and limit such processing to legitimate operational purposes.

6. Data Retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business and record-keeping requirements, for dispute resolution, or where retention is required under applicable law.

Information that is no longer reasonably required may be deleted, anonymised or securely disposed of, subject to applicable legal and operational requirements.

7. Data Security

MedElevate Digital takes reasonable administrative, organisational and technical measures intended to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no internet transmission, electronic communication or information-storage system can be guaranteed to be completely secure. Accordingly, users should exercise appropriate care when transmitting information electronically.

8. Cookies and Analytics

Our website may use essential technical mechanisms necessary for security, functionality and performance.

We use Google Analytics to understand how visitors interact with our website, including information such as page visits, traffic sources, device/browser information and general usage patterns.

Google Analytics may use cookies or similar technologies and may process limited technical information such as IP address, device information and interaction data in accordance with Google’s applicable privacy terms and settings.

We use this information to understand website performance, improve our services and measure enquiries or other website interactions.

We do not intentionally send names, email addresses, telephone numbers, message content, patient information or other directly identifying information to Google Analytics through our website analytics events.

Where required by applicable law, we may introduce or update consent mechanisms for non-essential tracking technologies.

Users may also manage cookies and related tracking through their browser or device settings.

9. External Websites and Media Links

The MedElevate Digital website may contain links to third-party websites, news publications, media platforms or other external services.

These websites operate independently of MedElevate Digital and are governed by their respective privacy policies and terms. We are not responsible for the privacy practices, security or content of third-party websites.

10. Personal Data Rights

Subject to applicable Indian law and the circumstances of processing, individuals may contact MedElevate Digital regarding personal information they have provided to us, including requests relating to correction, updating, deletion or withdrawal of consent where applicable.

India's digital personal data protection framework establishes rights and obligations concerning the processing of digital personal data, with relevant provisions becoming applicable in accordance with applicable law and notified commencement requirements.

Requests may be sent to:

hello@medelevatedigital.com

We may need to verify the identity of the person making a request before acting upon it.

11. Children's Privacy

Our website and services are primarily intended for healthcare professionals, healthcare organisations, businesses, media professionals and other professional stakeholders.

We do not knowingly solicit personal information from children through our general business enquiry services.

12. Communications

Where you contact MedElevate Digital or request information regarding our services, we may communicate with you in relation to that enquiry or professional relationship.

Where separate marketing communications are introduced, users will be provided with appropriate mechanisms to manage such communications where required by applicable law.

13. Changes to this Privacy Policy

MedElevate Digital may update this Privacy Policy periodically to reflect changes in our services, technology, business practices or applicable legal requirements.

The latest version will be published on this website with an updated effective date.

14. Contact Us

15. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

MedElevate Digital is registered in Chhattisgarh, India and provides services across India. Any dispute concerning this Privacy Policy shall be subject to applicable Indian law and the jurisdiction provisions governing the relevant relationship or engagement.